Are your products authentic, and what does "mirror quality" mean?
Our products are not officially affiliated with original brands but are crafted in the same factories with identical materials, craftsmanship, and specifications for mirror quality. This means they replicate every detail—stitching, hardware, packaging, and weight—of the originals, offering the same look, feel, and durability without the markup. Many customers with originals find them indistinguishable.
Can I see my item before shipping, and how does the approval process work?
Yes, we provide real photos and videos of your specific item for approval before shipping. Once you review and approve, we proceed with delivery, ensuring complete transparency and satisfaction.
What are your shipping options, times, and costs?
We offer free express shipping to over 100 countries, with delivery typically within 7–12 business days (up to 14 days max, excluding customs delays). Processing takes 1–2 business days, and you'll receive tracking details once shipped. We handle customs duties and taxes for you.
What payment methods are available, and how secure is the process?
We accept PayPal, Credit/Debit Cards, Zelle, Bank Transfers, Wise, and more, all protected by industry-standard SSL encryption. Options like PayPal add an extra layer of security for your peace of mind.
How can I place an order, request custom items, or get bulk discounts?
Order directly on our website or via WhatsApp for personalized support. We can source unlisted products or fulfill custom requests—just message us for options, pricing, and videos. We also offer bulk and reseller discounts; contact us for details.
What is your return, refund, and replacement policy?
Contact us within 2 days of delivery with photos or videos if there's an issue. We accept returns for unused items in original condition with approval, offering replacements, store credit, or refunds (processed in 7–10 days) for defects or errors. A 25% restocking fee applies to cancellations, and "change of mind" returns are not accepted.
How can I contact support, and what is the response time?
Reach us 24/7 via WhatsApp for order tracking, product inquiries, or assistance. We typically respond within 5–10 minutes, often faster.
